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Responsible Gambling

At Casino B, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always remain a form of entertainment, never a source of financial or emotional distress. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment

Casino B operates in accordance with responsible gambling principles and supports the guidelines set out by New Zealand's gambling regulatory framework. We actively promote responsible gambling practices and encourage all players to gamble within their means. Our team is trained to identify signs of problem gambling and to assist players who may need support.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or personal problems
  • Lie to friends or family about how much you gamble
  • Borrow money or sell possessions to fund gambling
  • Feel irritable or restless when trying to reduce gambling
  • Chase losses in an attempt to win back money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support organisation immediately.

Responsible Gambling Tools

Casino B provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps prevent excessive losses and keeps your gambling within a budget you are comfortable with.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your current session. These notifications help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Casino B for a period of 6 months, 1 year, 2 years, or permanently. During a self-exclusion period, your account will be suspended, you will not receive any promotional communications, and you will not be able to reopen your account until the exclusion period has ended. Permanent self-exclusion cannot be reversed.

To activate self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Protecting Minors

Casino B strictly prohibits gambling by persons under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and investigate the matter.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

Lifeline Aotearoa

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Gamblers Anonymous New Zealand

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

Ministry of Health – Gambling

The New Zealand Ministry of Health oversees gambling harm reduction services and provides information on available support.

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not a way to make money
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Self-Assessment

Not sure if your gambling is becoming a problem? You can take a free, anonymous self-assessment test provided by the Problem Gambling Foundation of New Zealand:

Take the Self-Assessment Test

Contact Us

If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, please do not hesitate to contact our support team:

Casino B is dedicated to ensuring that gambling remains a safe and enjoyable experience. We review and update our responsible gambling policies regularly to reflect best practices and regulatory requirements. This page was last updated in June 2026.

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